Support
We're here to helpIf you need assistance with the Ratio app, have a question, or want to report a bug, please reach out to us at andrew@goweblink.io. We typically respond within 24 hours.Frequently Asked Questions
How does the facial scan work?
Ratio uses your device's front-facing camera to capture a photo of your face. The photo is securely sent to our AI analysis engine, which evaluates features such as jawline definition, skin clarity, eye symmetry, and hair quality. You receive numerical scores and personalized recommendations based on the analysis. The photo is only used during the analysis and is not stored anywhere afterward.Is my data safe?
Yes. Your facial photos are never stored on our servers or in any database. Photos exist only for the few seconds it takes to complete the AI analysis (approximately 10–15 seconds), then they are permanently discarded. Only your numerical scores and text-based insights are saved to your account. All data is transmitted over encrypted HTTPS connections. For full details, see our Privacy Policy.How do I cancel my subscription?
Ratio subscriptions are billed through Apple. To cancel, open your iPhone's Settings → tap your name at the top → Subscriptions → select Ratio → tap Cancel Subscription. Your subscription must be cancelled at least 24 hours before the end of the current billing period to avoid being charged for the next cycle.How do I restore my purchases?
If you reinstalled the app or switched devices, your subscription should restore automatically when you sign in with the same Apple ID. If it doesn't, go to the paywall or settings screen in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID you originally used to subscribe.How do I delete my account and data?
You can delete your account directly from the app by navigating to Settings → Delete Account. This will permanently remove all of your data, including your profile, scan history, scores, and insights. This action cannot be undone. If you have trouble, contact us at andrew@goweblink.io and we will process your request.Is Ratio a medical app?
No. Ratio is designed for entertainment and self-improvement purposes only. The AI-generated scores, routines, and recommendations are informational and should not be considered medical advice. They are not a substitute for professional medical or dermatological consultation. If you have skin conditions or health concerns, please consult a qualified healthcare professional.How often should I scan?
We recommend scanning once per week to track your progress over time. This gives your skin and grooming routines enough time to show measurable results between scans. Scanning more frequently is fine but may not show significant changes day-to-day.Contact Us
Email: andrew@goweblink.ioResponse time: We typically respond within 24 hours.